Museum Gift Shop Return Policy

All sales final unless item arrives damaged.

If item arrives damaged, please contact us within 14 days of delivery. To process your request, we require:

  • A description of the damage
  • Clear photos of the item and packaging
  • Once approved, we offer one of the following options:
  • A replacement of the same item (subject to availability)
  • A full refund to your original payment method
  • If a return of the damaged item is necessary, a prepaid return label will be provided.

To initiate a return, send an email to abruzzese@venturamuseum.org with your order number—sent to your email—and details, including photos.

Digital Download Products

Digital Download products are non-returnable items.